Short #23 - Intangible Soft Skills

<p>In this short podcast episode, Bryan gets feedback on a podcast topic from Andy Holt. Per Andy's request, we discuss some intangible soft skills required to be a top-level technician in the HVAC trade.</p> <p>Overall, a technician needs to be aware of the people and things in their surroundings. These techs are in tune with their customer's emotions, the pets, and the space where they work. A good technician is thoughtful but has the ability to let things go and not let their bad experiences overwhelm them. Many technicians that fit both of those descriptors are calm...