Humor and Empathy: Breaking Tension in Mediation with Jean M. Lawler, CIPP/US

<p>In this enlightening episode of "Negotiate Anything," host Kwame Christian welcomes expert mediator and arbitrator Jean M. Lawler to discuss the intricacies of effective mediation. With her extensive experience in commercial and insurance mediation, Jean shares invaluable insights on distinguishing between needs and wants, setting realistic expectations, and prioritizing progress over resolution. Kwame and Jean dive deep into the complexities of establishing facts in conflict resolution and the transformative power of empathy and humor in breaking down tensions. Listen in to learn practical strategies that enhance your negotiation and conflict resolution skills, making you a more effective leader and...