How to apologise in a PROFESSIONAL way in English

<p>As much as we would like, sometimes we have admit responsibility and say sorry when things go wrong. Maybe it is a client, customer, colleague or boss. How do you approach this situation in English? And how can you do it in the most professional way? In this episode I give you concrete phrases that you can use to give a genuine and professional apology at work. </p>Give the apologyOffer a reflectionSolution for the future<p>P.S I've focused on phrases to use when speaking rather than writing so, please bear that in mind. There are different p...