311: Communication Secrets from FBI Kidnapping Negotiator Chris Voss

<p>Chris Voss shares how FBI hostage negotiation approaches enable more effective, persuasive communication, in any field.</p><p><br></p><p>You’ll Learn:</p><p>1) The FBI 8 negotiation skills you can use at work</p><p>2) Why yes is the last thing you want to hear</p><p>3) The two words that immediately transform a negotiation</p><p><br></p><p>About Chris</p><p>Chris Voss is CEO of the Black Swan Group and author of the national best-seller “Never Split The Difference: Negotiating As If Your Life Depended On It,” which was named one of the seven...